Business Development
NVQ Level 4

Suitable for Business Owners/Managers

Course Contents:
3 Mandatory Units
3 Optional Units

Mandatory Units:
Review the Business
Develop your plans for the Business
Check your own skills

Optional Units:

• Plan how to improve your sales and marketing
• Improve your sales and marketing
• Explore markets abroad
• Plan how to develop the business using the internet
• Sell products and services to customers in face to face settings
• Negotiate sales
• Prepare and present proposals and quotations to customers for the supply of products and services
• Look after your customers
• Promote continuous improvement
• Resolve customer service problems
• Improve the customer relationship
• Carry out your business plan
• Improve the quality of your products and services
• Manage change in organisational activities
• Use information to take critical decisions
• Get the right premises for your business
• Improve your use of equipment, tools and materials

"Better Managers - Better Business"

Optional units continued:

• Develop a website for the business
• Control the use of electronic communication
• Select and enable IT for use
• Plan how to improve the finance of the business
• Make the most of business finances
• Get finance for the business
• Get customers to pay more quickly
• Improve your time management and delegation skills
• Review your staffing
• Deal with poor performance in your team
• Re-deploy personnel and make redundancies
• Recruit staff
• Make sure your staff can do their work
• Implement and maintain contracted supply services / supplies
• Develop procedures to control risks to health and safety
• Conduct an assessment of risks in the workplace

Awarding Body: OCR (Oxford Cambridge & RSA)

Additional information:
To gain the full NVQ you must complete 6 units (3 mandatory and 3 optional units). A portfolio of evidence is gathered for verification. Some units are found in other NVQs and may be used to count towards this NVQ.

Joint Award NVQ III in Key Skills