Managing Self
Time Management, Identifying Self Development Needs, Self Development, Managing Stress, How to learn, Effectiveness and Efficiency, Networking

Management Skills
Negotiating, Objectives, Problem Solving Skills, Briefing Skills, Producing Project Reports, Interpersonal Skills and Trust, Information Awareness, Influencing and Negotiating

Understanding Organisations
Organisational Context, Financial Environment, Managing Diversity, Economic Environment, Organisational Culture, European / International Context, Ethics in Business, Marketing

Managing Change
Continuous Improvement, Planning Change, Promoting Change, Implementing Change, Forces for Change, Managing the Consequences of Change

Managing Activities
Understanding Customers, Planning Work, Health & Safety - Law & Practice, Understanding Quality, Delivering Quality, Preventing Accidents, The Environment, Statistical Process Control

Resource Management
Performance Indicators, Working to a Budget, Understanding Costs, Materials, People as a Resource, Equipment, Security, Minimising Waste

Developing People
Building a Team, Delegation, Planning Development, Coaching, Training, Induction, Supporting Individuals, Assessing Performance

Managing People
Motivation, Managing Performance, Leadership, Minimising Stress, Planning to Recruit, Selecting the Right Person, Maintaining Discipline, Resolving Conflict

Communication
Communication Process, Communications Media, Non-Verbal Communication, Giving and Receiving Feedback, Meetings, Written Communication, One-to One Communication, Word Processing

Managing Information
Gathering Valid Information, Analysing Information, Using Information for Decisions, Presenting Information, Maintaining Information Systems, IT Applications, Sources of Information, Questionnaire Design and Analysis

Delivered in association with Bishop Auckland College and the Institute of Leaders and Managers (ILM)